AIMA Contact Centre
☎ (+351) 217 115 000
⏱ Monday to Friday, 08:00–20:00
AIMA · CLAIM · Consulates · Emergency
Find the right contact before you travel.
Use the service that actually handles your issue. AIMA, CLAIM, a consulate and Social Security have different roles.
Agency for Integration, Migration and Asylum
Official AIMA contacts
For residence, migration procedures and matters within AIMA's competence.
General e-mail
Use when AIMA indicates this channel or the Contact Form has no suitable option for the matter concerned.
@ geral@aima.gov.pt
Contact Form
Official channel for appointment requests and several specific matters.
Open AIMA Contact Form ↗AIMA headquarters — Lisbon
Avenida António Augusto de Aguiar, 20, 1069-119 Lisboa. Headquarters should not be assumed to be a walk-in counter for every procedure without prior confirmation.
Security: AIMA appointments are free. Be cautious with anyone selling “guaranteed” AIMA appointments.
In-person service
Selected AIMA Shops
Opening hours and services may change. Confirm the current AIMA page before travelling.
Free local support
CLAIM network
Local Migrant Integration Support Centres provide reception, information, support and referral.
Find a CLAIM near you
Because the network and local contacts can change, use AIMA's current CLAIM information to find the most suitable local centre.
CLAIM network at AIMA ↗CLAIM Amadora — municipal information
Casal da Mira — AJPAS: Praça Gil Eanes, Loja 2B, 2650-441 Amadora · 214 925 168 / 966 682 747.
Venteira: Praceta Carolina Simões, 2700-165 Amadora.
Municipal source ↗CLAIM is mainly for guidance, integration and local referral. It is not a substitute for AIMA when you need an official migration decision or alteration to an individual AIMA procedure.
Embassies and consulates
Documents issued by your country
Passports, civil-registry matters, powers of attorney and documents from your country are usually handled by your embassy or consulate.
Official directory of diplomatic missions in Lisbon
The Portuguese government directory lets you find the accredited representation of your country and check its address and contact details.
Diplomatic directory — gov.pt ↗Urgent situations
Useful numbers in Portugal
Do not use emergency lines for routine immigration questions.
112 — Emergency
Sudden illness, accident, fire or immediate danger. Free and available 24 hours.
Call 112808 24 24 24 — SNS 24
Health triage, advice and referral. Clinical contact available 24 hours.
Call SNS 24144 — Social Emergency
Urgent situations of social vulnerability and lack of protection. Free, 24 hours.
Call 144300 502 502 — Social Security
General information on Social Security services. Weekdays, 09:00–18:00.
Call Social Security