01
Immediate danger or serious emergency
If there is an immediate risk to life or physical safety, fire, or a serious medical emergency, use the European emergency number 112.
PRACTICAL LIFE
When the problem is urgent, do not start with bureaucracy.
Immediate danger, violence, exploitation, lost documents and health crises require different responses. This page provides fast referral to the appropriate authority.
Practical guide
What to know first
02
Domestic violence
It is a public crime in Portugal. CIG maintains official information and a national support network; situations can be reported to PSP, GNR, the Public Prosecution Service or the official channels indicated.
03
Labour exploitation / abusive work
Keep contracts, messages, schedules, receipts and other evidence where safe. ACT accepts employment complaints, including working conditions and migrant labour.
04
Lost passport or residence card
Report loss/theft where required. For a passport, contact your country's consulate; for a residence title, AIMA provides second-copy/data-change routes through its Contact Form.
Important: If it is safe enough to do so, do not delete important evidence. But your safety comes before collecting documents or messages.
Check before acting
Domestic violence — CIG ↗Official information — gov.pt ↗
ACT complaint ↗
File a complaint — Justice ↗
Residence-card replacement — AIMA ↗
Rules and channels can change. The current official source takes priority.